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Frequently Asked Questions

Welcome to Convergia frequently asked questions page!

If you cannot find the answer to your questions here, please contact our Customer Service.

Questions

Are there any signup fees, monthly fees or minimum usage required?

Are there any signup fees?

Are there any taxes or other government fees?

Can I get a calling card and is there an additional fee?

Can I order a toll free number?

Does Convergia have customer service?

How long will it take to switch my long distance service?

How will I know if I'm switched to Convergia?

What are payment options?

What are the billing increments?

What is the monthly fee?

Where is Convergia 1+ service available?



Answers



What are payment options?

Customers have several options for payment.
They can opt for receiving a monthly bill via mail, credit card (Visa and MasterCard only), or direct withdrawal from a bank savings or checking account with the proper arrangements made.

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Where is Convergia Long Distance 1+ service available?

Convergia One Plus long distance service is available in most parts of Canada.

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Does Convergia Long Distance have customer service?

Yes. Convergia's dedicated and professional Customer Care provide rapid problem solving resolution and dependable support with the primary objective of delighting our customers worldwide. Convergia has bi-lingual (English/French) customer service. Customer Care Hours- 8.30 TO 8.00PM MON TO FRI SAT 10:00 TO 3:00 Hours are EASTERN time zone. Customers can leave a message after hours and we will get back to them the next business day.

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Are there any signup fees, monthly fees or minimum usage required?

No. Convergia Long Distance does not have any sign up fees, monthly fees or minimum usage.

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Can I get a calling card and is there an additional fee?

The website current does not support calling card sign up. Calling Cards are available by calling Customer Care. What are the rates?: If customers dial the toll free number, the rate is 10.9 cents per minute. If the customer dials a local access number from Convergia's list of cities in Canada, the rate is 4.9 cents per minute.

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Can I order a toll free number?

Yes. You can order a toll free number to be added to your account by contacting Convergia Long Distance customer service. Same rates as with outbound long distance. Convergia does not offer stand-alone toll free only accounts.

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Are there any taxes or other government fees?

There are the standard taxes that are applicable to all bills in Canada.

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What is the monthly fee?

There are no monthly fees however there is a $1.99 paper bill fee.

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Are there any signup fees?

No sign up fees.

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How long will it take to switch my long distance service?

7 to 11 business days

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What are the billing increments?

All billing is done in 1-minute increments.

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How will I know if I'm switched to Convergia Long Distance?

You can call the 1 700 555 4141, or you can call Convergia Long Distance Customer Care.

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Long Distance Services provided by Convergia Networks

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